MOULDY German Chocolates!

Story by Dr. Michael Lim The Travelling GourmetTM

All rights reserved

The intrepid Travelling Goumet gets a present of Laroshell Obstbraende German Chocolates only to find that…

MOULDY chocolates were inside the box! I made a note of the bar code 4 250231 141874 and contacted Delitzscher Schokoladenfabrik GmbH, Duebener Strasse 33, D-04509, Delitzsch, Germany. Their website is: 

Web:    www.halloren.de

Their Manager Juliane Fischer asked for the expiry date and a photo of the mouldy chocolates, but I had thrown them away. Juliane emailed me to say: “…then we can do nothing. The bar code is not enough. All the chocolates have the same bar code.”

Very annoyed, I wrote to the Vorstandsvorsitzender (CEO )Klaus Lellé

and he replied:

Dear Mr. Lim,

I‘m very sorry about your complain. But it’s true what Mrs. Fischer wrote. It isn’t possible to process a complaint only with the bar code.

I regret that I can not give you a different answer.

Mit freundlichen Grüßen aus der ältesten Schokoladenfabrik Deutschlands

Klaus Lellé

Vorstandsvorsitzender

Halloren Schokoladenfabrik AG

Delitzscher Str. 70

06112 Halle/Saale

Tel.:      +49 (0) 345 5642 – 100

Fax:     +49 (0) 345 5642 – 216

Mail:     lee@halloren.de         

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

They are supposedly Germany’s oldest chocolate maker (der ältesten Schokoladenfabrik Deutschlands) ! Obviously, their operational methods are as old, outdated and outmoded as their age! The Ernest & Julio Gallo winery in California, one of the best and biggest wineries in the world, is able to find out from which vineyard the grapes were harvested from, on which date, etc. just from the bar code of the wine. Where is the German efficiency??? Obviously non existent! I am absolutely appalled by the very poor & uncaring customer service and extremely poor manufacturing standards of this chocolate maker. Absurd!

Das gefaellt mir total nicht! Was fuer eine Bloedsinn!

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About thetravellinggourmet

As a renowned Travel, Food & Wine Writer he has travelled the world in a keen & indomitable pursuit of exotic delicacies & fine wines. His articles have been published in over 20 prestigious publications, both local & international. Dr. Lim has toured and trained in Wine Evaluation & Oenology in most of the world's top wine producing areas from France to Australia. The Travelling Gourmet says, "Gastronomy has no frontier. These are the gastronomic voyages of The Travelling Gourmet. My unending mission. To explore strange new cusines, to seek out new wines and new culinary experiences, to boldly go where no gourmet has gone before...." All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any other information storage & retrieval system, without permission from Dr. Michael Lim The Travelling Gourmet and/or MSN. Material may be works of fiction. Names, characters, places and incidents may be true but may also be products of the author's imagination or are used fictitiously. Any resemblance whatsoever to actual person or persons, either dead or living, events, or locales may be entirely and purely coincidental and unintentional. No part of this website may be used to villify others or for criminal purposes. Interests: Travel, Food, Wines, Cooking, Wine Appreciation, Parachuting, Languages, Music, Reading, Swimming, Hunting, Ballet, Fencing, Archery, Anthropology and more... The Travelling Gourmet is a copyrighted trademark. All rights and photos reserved. No part may be reproduced without permission.
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