Tax Free World Association Exhibition and Conference 2014 in Singapore

Story and photos by Dr. Michael Lim The Travelling GourmetTM

All rights reserved

MANY trade visitors thronged Marina Bay Sands Expo for the TFWA event from 11 May to 15 May 2014. New alcohol brands and products, whisky, wine, perfume and cosmetics, handbags, gadgets, cigars, confectionary, chocolates, vodka, tequila and many more speciality products were on display…The Tax Free/Duty Free and Travel Retail sector in airports around the world is very BIG business!

For the most part, the exhibitors were very friendly and helpful…except for one notable exception.

At the Godiva stand, C S Lam of Godiva Chocolatier Asia in Hong Kong was incredibly unhelpful and rude to me. I went to see their range on 13 May as I thought of writing about them in my feature article. There was no welcome or attempt to show me their range of chocolate products. I thought that if the staff were busy I would come back the next day. I did return to the Godiva stand on 14 May. I decided to try a raspberry chocolate. C S Lam appeared and very rudely quickly closed the cover on the tray of chocolates after I tasted the raspberry chocolate as if to show me that “you can’t have any more chocolates!” His unfriendly and arrogant body language said: “You’re just a greedy journalist and I have no time for you!” Then C S Lam told me rudely and curtly, “Please leave, we need the place for a meeting!” I was most taken aback and very shocked at his uncalled for bad attitude and horrible and hostile behaviour to me! I became very angry and made a number of complaints to Godiva in Hong Kong, USA and Istanbul. I found out that Godiva is actually owned by Yildiz Holdngs which is a Turkish company. I decided to return to confront C S Lam the next day on 15 May. C S Lam was as hostile and unhelpful as before. He said curtly, “I see people by appointment. You have no appointment…I am only interested to see the trade and not the Press…” No information about the range of Godiva’s Duty Free products and Travel Retail products was given or offered to me at at all. In my humble opinion, C S Lam is a total liability to the Godiva company with his rude, unfriendly, hostile, arrogant and totally unhelpful attitude and extremely poor EQ!

What a lame and asinine excuse!

It was breath of fresh air to see my friend Edith, the President and Founder of Tintamar intelligent bags and hand bags. Edith is a total contrast to the Godiva people. She is helpful and explains all about her very innovative and coveted bags and accesories.

To be continued…

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About thetravellinggourmet

As a renowned Travel, Food & Wine Writer he has travelled the world in a keen & indomitable pursuit of exotic delicacies & fine wines. His articles have been published in over 20 prestigious publications, both local & international. Dr. Lim has toured and trained in Wine Evaluation & Oenology in most of the world's top wine producing areas from France to Australia. The Travelling Gourmet says, "Gastronomy has no frontier. These are the gastronomic voyages of The Travelling Gourmet. My unending mission. To explore strange new cuisines, to seek out new wines and new culinary experiences, to boldly go where no gourmet has gone before...." Have pen, will travel. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any other information storage & retrieval system, without permission from Dr. Michael Lim The Travelling Gourmet and/or MSN. Material may be works of fiction. Names, characters, places and incidents may be true but may also be products of the author's imagination or are used fictitiously. Any resemblance whatsoever to actual person or persons, either dead or living, events, or locales may be entirely and purely coincidental and unintentional. No part of this website may be used to villify others or for criminal purposes. Interests: Travel, Food, Wines, Cooking, Wine Appreciation, Parachuting, Languages, Music, Reading, Swimming, Hunting, Ballet, Fencing, Archery, Anthropology and more... The Travelling Gourmet is a copyrighted trademark. All rights and photos reserved. No part may be reproduced without permission.
This entry was posted in Chocolates & Desserts, Friends & Comrades, Nobody's perfect..., obnoxious and arrogant people, Organizations, TAX FREE RETAIL & Duty Free Sales and tagged , , , . Bookmark the permalink.

4 Responses to Tax Free World Association Exhibition and Conference 2014 in Singapore

  1. vanille pralinen says:

    Yikes! Poor service is one more good reason to boycott Godiva chocolates. It seems they also include palm oil in their chocolates. 😦

    Liked by 1 person

  2. vanille pralinen says:

    Yikes! Poor service is another good reason to boycott Godiva. It seems their chocolates also contain palm oil. 😦

    Liked by 1 person

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